Damage Occurred During Shipping
If you receive an order that has been damaged due to shipping, please contact us immediately (or within one week of the delivery date) via telephone or email to let us know. In the email, please include your name and order number and a description of the damage that occurred. Once the email is received, a representative will contact you with instructions on how to return the damaged items for replacement.
Damaged or Defective Products
Anytime a customer receives an order and finds that any of our products are either damaged or otherwise defective in any way, please contact us immediately (or within one week of the delivery date) via email to let us know. In the email, please include your name and order number and a description of the damage or defect that you found. Once the email is received, a representative will contact you with instructions on how to return the damaged items for replacement or refund.
At Desert Sage Farms, we want our customers to be 100% satisfied with their order. If for any reason you are unhappy with your purchase, please contact us via email within 14 days from the delivery date of your order. Please include in the email your name, order number and the reason for your return. Once the email is received, a representative will contact you with instructions on how to return the product for either a refund or exchange. Please note that if a customer returns any product because they are unsatisfied with their order, they must return the product in a un-used, "Like New" condition and the product must be in its original packaging. If a product is returned with obvious signs of customer wear and tear then no refund will be granted.
Returns / Refunds
We will issue credit on clean and unused merchandise, less shipping . All goods must be returned within 14 days, and must be accompanied by the original invoice.
Merchandise must be returned within 14 days of receipt to ensure proper credit. Shipping charges are not reimbursed (except when it is our error).
Please note that the customer is responsible for all return shipping cost incurred. No refund shall be given for original shipping costs on any product.
Any applicable credits will be issued within 48-hours of receipt of the product at Desert Sage Farm, after the item has been inspected against the Returns policy.
You may cancel your order up to the time the order is shipped. You must receive a confirmation that your order has been canceled to be valid. Canceled orders that have already shipped and returning orders will be handled as listed in the Return Policy section.
Should you have other questions or concerns about any of these policies, please call or email us.